Mandatory Course Requirement for 2nd Breach under the Flyers Distribution Breaches Framework

 

Dear RES,

Under the Flyers Distribution Breaches Framework, salespersons who commit a second breach are required to attend a mandatory course conducted by SIEA titled:

“Estate Agents (Estate Agency Work) Regulations and Code of Ethics & Professional Client Care and Code of Practice for Estate Agents” (CEPCC)

Recap of Breach Consequences

 

Upon your 2nd breach, you will receive a Letter of Caution (LOC) issued by your estate agency. As part of the corrective measures, you are required to complete the CEPCC course conducted by SIEA.

This course is delivered via e-Learning, allowing you to complete it at your own time and pace. However, the course must be completed within one (1) month from the date you receive your course access details from SIEA.

Please note that completion of this course is mandatory before you may resume distributing flyers to HDB homes.

This course will be fully paid by you and does not count towards any CPD Training hours.

 

Course Registration

For more details and to register for the CEPCC course, please proceed via the link below:

Register Here

 

Course Description

This course provides an in-depth understanding of the regulatory framework governing estate agency work in Singapore. It is designed to equip real estate professionals with the knowledge and skills necessary to comply with the Estate Agents (Estate Agency Work) Regulations and uphold the Code of Ethics and Professional Client Care to deliver service standards that meet industry expectations.

The course features practical examples and case studies that highlight appropriate conduct as well as actions to avoid, helping estate salespersons understand the difference between ethical and unethical practices.

Key topics of this course include: –

  • The Estate Agents (Estate Agency Work) Regulations
  • The Code of Conduct and Professional Client Care
  • Duties and responsibilities of Estate Agents and Salespersons.
  • Handling conflicts of interest and safeguarding client’s interest
  • Advertising guidelines, conduct during transactions and disciplinary process.

This course addresses industry needs by reinforcing ethical conduct and client-focused service, which are essential for building consumer trust and enhancing the reputation of the real estate sector in Singapore.