[CRS-260229] CEPCC Disciplinary Cases and Best Practices To Avoid Violation (CDCC)

CPD Category: Prescribed Essentials under Structured Learning (4 training hours awarded)

Course Duration: 4.0 hours

Funding: Not Eligible for UTAP funding

Course Synopsis:

This course provides a comprehensive understanding of the Code of Ethics and Professional Client Care (CEPCC) through the examination of real disciplinary cases.

Each paragraph of the CEPCC is illustrated with relevant disciplinary cases, allowing participants to explore how ethical principles are applied in real-world situations. Case details are presented and analysed to provide a clear understanding of the sequence of events, the actions taken, the resulting consequences and impacts, and the perspectives of the Respondent, Claimant, and other parties involved.
Participants will also review the disciplinary outcomes, including suspensions and fines, to appreciate the seriousness and potential repercussions of ethical and professional misconduct.

The course further highlights best practices and practical recommendations to help professionals prevent, manage, and avoid similar situations in their own practice.

In addition, participants will examine common mitigating circumstances and aggravating factors considered during disciplinary proceedings, providing deeper insight into how disciplinary decisions are determined.

Course Objective(s):

At the end of the course, participants / learners will be able to:

  • Understand the principles of the Code of Ethics and Professional Client Care (CEPCC) in professional practice.
  • Analyse real disciplinary cases to identify ethical, professional, and client care issues, and understand their consequences.
  • Evaluate the disciplinary outcomes of professional misconduct, including the mitigating and aggravating factors considered in disciplinary proceedings.
  • Implement best practices to uphold professional standards, deliver effective client care, and prevent or avoid similar breaches.

Learning Outcome(s):

Upon completion of this course, participants will be able to:

1. Understand the Council’s Estate Agency Practice Code and Code of Conduct (CEPCC)

  • Explain the purpose, principles, and requirements of the CEPCC.
  • Interpret the professional and ethical obligations imposed on estate agents and salespersons.
  • Identify common breaches and non-compliance issues under the Code.

2. Apply the CEPCC in Professional Practice

  • Apply the provisions of the CEPCC to real-life estate agency scenarios.
  • Demonstrate compliance with ethical and professional standards when dealing with clients, consumers, and industry stakeholders.
  • Implement best practices to avoid conduct that may result in disciplinary action.

3. Analyse and Evaluate Disciplinary Cases

  • Analyse disciplinary cases involving breaches of the CEPCC.
  • Evaluate the circumstances leading to misconduct and regulatory action.
  • Assess the lessons learned and preventive measures arising from case studies.

4. Interpret Key Provisions of the CEPCC

Participants will gain an understanding of and apply the following provisions:

  • Paragraph 4: General duties and responsibilities.
  • Paragraphs 5 & 6: Professional conduct and ethical requirements.
  • Paragraphs 7, 8, 9 & 10: Obligations relating to agency practice and client interactions.
  • Paragraphs 11, 12, 13, 14 & 15: Compliance requirements, disciplinary considerations, and professional accountability.

5. Assess Mitigating and Aggravating Factors in Disciplinary Proceedings

  • Distinguish between mitigating and aggravating factors in disciplinary cases.
  • Evaluate how such factors influence disciplinary outcomes and penalties.
  • Recommend appropriate corrective and preventive actions to promote professional conduct.

 

About the Trainer

Mr Sunny Wong

Sunny has been in the Real Estate Industry since 2000, and has wealth of knowledge and experience across diverse sectors of property transactions. His expertise extends beyond sales and leasing to include project in-charge for local new condominium launches, and he later expanded into marketing and consultancy for overseas properties, covering markets such as Myanmar, Cambodia, and Malaysia. He has also served as a keynote speaker for foreign property hotel launches in Singapore.

Holding an Honors Degree in Engineering and a Graduate Diploma in Business Administration, Sunny began his career as an engineer in the oil and petrochemical industry before making a bold transition into real estate—a move he has never regretted.

Sunny is now actively involved in collective property sales in Singapore, where he leads agendas, orchestrates meetings, spearheads operations, and manages tenders. His efforts culminated in the successful transaction of the mixed-use commercial and residential development, Selegie Centre.

As a certified WSQ ACTA Trainer, Sunny teaches Real Estate Salesperson (RES) courses for aspiring salespersons, and also conducts Continuous Professional Development (CPD) training sessions for current practitioners, contributing to the growth and professionalism of the industry.